FAQ

White Label products are ready-to-order products supplied in blank or neutral packaging, without your logo, label or custom branding. They are ideal if you want to order professional products quickly, test products, use them in your salon, or prepare products for resale under your own compliant labelling.

Private Label is for businesses that want products customized with their own brand, logo, label, packaging or formula requirements.

At Private Label Trade, White Label means ready-to-order professional beauty products supplied in blank or unbranded packaging. You can choose from available products, order samples or bulk quantities and receive products without custom branding.

No. White Label products are supplied without your logo or custom branding. They come in blank or neutral packaging, depending on the product and available packaging option.

Yes. We recommend ordering samples first, especially if you are choosing products for your salon, academy, online store or future product line. Samples allow you to test product performance, texture, packaging and suitability before placing a larger order. You can choose from our available sample sets, or contact our sales team if you would like to request a specific product sample.

Our minimum order quantity depends on the product format.

For standard retail-size products, such as 5ml, 6ml, 30ml, 50ml and similar small or regular packaging formats, the minimum order quantity starts from 10 units per product.

For bulk-size products, such as 1kg, 1L, 5L and other professional bulk formats, the minimum order quantity starts from 1 unit per product.

If you are unsure which MOQ applies to a specific product, please check the product page or contact our sales team before placing your order.

White Label products are supplied without custom branding. If you want products with your own logo, label or packaging design, this would usually be handled as a Private Label project.

Yes. Many customers start with White Label products to test demand, choose their best-performing products and understand their market. Once you are ready for branded packaging or a more customized solution, you can move to Private Label.

Our products are suitable for beauty salons, lash and brow artists, nail technicians, academies, distributors, online stores and growing beauty businesses. White Label is especially useful for businesses that want professional products quickly and prefer to handle their own compliant labelling before resale.

We offer professional beauty products across categories such as nails, lashes and brows, and LED lash extension products. Available packaging and product options are shown under individual products.

You can browse products on the website, choose the products or samples you need and place an order online. If you need help choosing products or want to discuss a larger order, you can contact our sales team.

Estimated fulfillment times are:

• 10–50 items: approximately 5 working days
• 51–100 items: approximately 7 working days
• 100+ items: approximately 14 working days

Delivery time depends on your shipping destination and selected shipping method. Please note that larger orders, international shipments, customs procedures or stock availability may affect the final delivery timeline.

Yes, international shipping is available. Shipping cost, delivery time and import requirements depend on the destination country. Customers are responsible for checking local import rules, customs requirements and product regulations before ordering.

Depending on the product and order type, we can provide product documentation such as INCI information, MSDS/SDS and other relevant product documentation. Please email us at shop@privatelabeltrade.com if you need documents for a specific product, market or regulatory process.

If you want products with your own logo, branded labels or custom packaging, choose Private Label. White Label is best for blank, ready-to-order products without custom branding.

A White Label order includes selected ready-to-order products in available blank or neutral packaging. The exact product size, packaging and included details are shown on the product page.

White Label does not include custom logo design, custom labels, custom packaging design or formula development. These are part of Private Label or custom project services.

Yes. White Label products can be used professionally or prepared for resale with your own compliant labelling, subject to local regulations and product requirements. Customers are responsible for checking the legal requirements in their target market before reselling.

Yes. White Label products are suitable for salons and beauty professionals who want reliable, ready-to-order products for professional use.

Yes. White Label products can be suitable for academies, training kits and professional education, especially when you need ready-to-order products for practical training or student use.

No. White Label products are ready-made formulas. If you want to change the formula, scent, colour, texture or ingredients, this should be discussed as a Private Label or custom formula project.

Available packaging options are shown under the product itself. We do not recommend treating packaging as a separate service for White Label orders; it should be selected based on the product options available.

Choose White Label if you want ready-to-order products that you can label yourself in line with your local requirements. Choose Private Label if you need support with branded labels, custom packaging, logo placement, formula changes or a more customized product solution.

Usually yes. White Label products are ready-to-order and do not require artwork, label design or branding approval. Exact timing depends on stock, quantity and shipping destination.

Yes. White Label is a practical way to test product quality, customer demand and product categories before investing in Private Label branding.

Private Label means products made or customized for your business with your own branding, logo, label, packaging or custom requirements.

Yes, logo and branding options can be discussed as part of a Private Label project. Requirements, pricing and lead times depend on the product, packaging and order quantity.

Yes, design support is available for Private Label projects. Please contact our sales team with your logo, brand direction and product selection so we can advise on the next steps.

Yes. You can provide your own label design, and we can arrange label printing and label your products. If any adjustments are needed for printing, our team will let you know before production.

For best results, provide editable or high-resolution files, such as vector logo files. Exact file requirements depend on the packaging and print method.

Yes. For Private Label orders, artwork approval is usually required before printing or production can begin. Delays in artwork approval may delay the full order.

Yes. Private Label is suitable for businesses that want to create a full branded range across nail, lash, brow or other available product categories.

Yes. Some customers use White Label for quick ordering or testing and Private Label for selected hero products or branded ranges.

A typical process includes product selection, quote confirmation, branding or label preparation, artwork approval, production, quality control and shipping. The exact process depends on the project type.

Sample sets are available for selected product categories. You can view all currently available options in our sample section.

For specific sample requests, please contact our sales team.

No. Sample sets are available for purchase, and current prices are shown in our sample section. For specific sample requests, please contact our sales team.

This depends on the product. Some samples may be full-size products, while others may be sample units. Please check the relevant option in our sample section for exact details.

Yes, samples can be shipped internationally where shipping is available. Delivery cost and import requirements depend on the destination country.

Yes. You can combine different sample sets in the same order. However, each sample-set variant is limited to one unit per order.

We recommend checking product performance, texture, scent, packaging, compatibility with your treatment process, customer suitability and whether the product fits your business model.

In many cases, yes. However, if you are testing products for the first time, we recommend starting with samples before placing a larger bulk order.

Ingredient information is shown on the product page. If you need additional INCI or technical documentation, email us at shop@privatelabeltrade.com before ordering.

Many products are designed for professional beauty use. Please check the product page for usage instructions and whether the product is intended for professional or retail use.

Some products may be suitable for retail sale, depending on the product, packaging, market and local regulations. Customers are responsible for checking market-specific requirements before selling.

Yes, you can contact our sales team with your request. If the product is not available as a ready-to-order White Label product, it may be considered as a Private Label or custom formula project.

Yes. Nail products are one of our key product categories.

Yes. We offer lash and brow products, including professional-use products for beauty businesses.

Yes. LED lash extension products are part of the product range.

Yes, in many cases you can order products from different categories together. Product availability, MOQ and shipping may vary by item.

Yes. Reordering is possible, subject to product availability. For repeat business, we recommend keeping track of product names, sizes and order details.

Yes, bulk pricing may be available depending on product type, quantity and order structure. Contact our sales team for a quote if you are planning a larger order.

Prices are shown on product pages where available. For larger quantities, Private Label projects or custom formula requests, pricing may need to be confirmed by quote.

Product and quantity-tier prices are shown excluding VAT. For reference, we also display the price including Estonian VAT at 24%. The final VAT amount is calculated at checkout based on the delivery country and the customer’s validated VAT status. Businesses registered for VAT in another EU country may qualify for 0% VAT after their VAT number has been validated. Customers without an eligible validated VAT number are charged the applicable VAT, and the final tax amount is shown before payment.

Yes. For larger orders, distributor orders, Private Label projects or custom requirements, please contact our sales team for a custom quote.

Distributor pricing may be available depending on the product range, order volume and market. Please contact our sales team with your company details and target market.

If you would like to pay by bank transfer, please email our sales team at shop@privatelabeltrade.com before placing your order.

All orders are processed with 100% prepayment. Order processing, production or fulfilment begins after payment has been received.

Usually shipping is calculated separately. Final shipping cost depends on destination, order size, weight and courier method.

After placing an order, you should receive order confirmation. The order is then processed based on product availability, payment status and shipping details. For Private Label orders, artwork or project approval steps may also be required.

Email us as soon as possible at shop@privatelabeltrade.com. Changes may be possible before processing, picking, production or shipping begins. Once an order is in progress, changes may not be possible.

For ready-to-order White Label products, processing starts after order confirmation and payment. For Private Label projects, production typically starts after final quote, payment and artwork approval.

Possible delays include missing payment, incomplete shipping information, stock availability, artwork approval delays, large order volume, customs checks or courier delays.

Yes. All our products are manufactured in-house, allowing us to control product development, production, quality and consistency throughout the process.

Yes. Product quality and consistency are important parts of the production and fulfilment process.

We ship internationally where courier and product restrictions allow. Availability, timing and cost depend on destination country and order contents.

Where tracked shipping is available, tracking information will be provided after dispatch.

The customer is responsible for customs duties, import taxes and local import requirements unless otherwise agreed in writing.

Customers are responsible for understanding local import requirements. We can provide available product and shipping documents, but we cannot guarantee customs clearance in every country.

This may be possible for larger B2B orders, depending on the order type and shipping arrangement. Please confirm with our team before placing the order.

Yes, we can ship to the delivery address provided, subject to courier availability and local delivery restrictions.

Yes, INCI information is provided for relevant products. Please check the product page or email us at shop@privatelabeltrade.com if you need documentation before ordering.

MSDS/SDS documents are available depending on the product. Please request documents from the sales team if required for import, storage, shipping or regulatory purposes.

CPNP notification is the responsibility of the brand owner or their appointed Responsible Person. We can provide available product information and supporting documentation where applicable, but each customer is responsible for ensuring that their product is correctly notified and compliant in their target market.

The customer is responsible for ensuring that products meet the legal, labelling, registration and import requirements in their own market. We can provide available documents, but local compliance should be checked by the customer or their regulatory consultant.

This depends on your country’s regulations. Please check local cosmetic, professional-use, import, labelling and product registration requirements before selling.

This depends on your market. Many countries require product information in local language. The customer is responsible for ensuring that local language and labelling requirements are met.

Product claims must be accurate, legal and supported. Customers should not make claims that are not approved, documented or compliant in their market.

This depends on the product and usage context. Please ask for permission before using product photos, descriptions or marketing materials.

This depends on the formula. Some products may contain naturally derived or organic-certified ingredients, but customers should not make organic or natural claims unless those claims are confirmed for the specific product.

Yes. If allergen information is required for a specific product, please email our sales team at shop@privatelabeltrade.com before ordering.

Yes. Shelf life, PAO or storage information may be available depending on the product.

Batch information may be provided where relevant, especially for B2B, documentation or quality-related requests.

We aim to provide consistent professional-quality products. Quality control, documentation and production standards depend on the product category and order type.

Return eligibility depends on the product type, order type and condition of the goods. Custom, opened or hygiene-sensitive products may not be returnable. Please email us at shop@privatelabeltrade.com before sending anything back.

Samples are usually non-refundable, especially if opened or used. Please confirm the sample return policy before ordering.

Email us as soon as possible at shop@privatelabeltrade.com. Cancellation may be possible before the order is processed, packed, produced or shipped. Private Label and custom orders may not be cancellable once production or artwork work has started.

Email us immediately at shop@privatelabeltrade.com with your order number, photos of the damaged goods and photos of the outer packaging. Claims must be submitted within the required claim period.

Email us at shop@privatelabeltrade.com with your order number and details of the missing items. We will check the packing records and help resolve the issue.

Please email us as soon as possible at shop@privatelabeltrade.com with your order number and photos of the product received. We will review and advise on the next steps.

A B2B account may be useful for repeat orders, order history and business communication. Some orders may be possible without an account.

Yes. If you are unsure which products to choose, planning a bulk order or considering Private Label, we recommend contacting our sales team first.

Please include your name, company/brand name, whether you are interested in White Label or Private Label, estimated quantities and any specific requirements.

Consultations may be available depending on your project type. Please use our Contact Us form, and our team will advise on the best next step.

Yes. We can work with distributors depending on market, product range and order volume. Please contact our sales team with your company details and target market.

Yes. Our team can help recommend suitable products based on your business type, target customer and order goals.

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