Shipping Policy
Last updated: 1 July 2026
This Shipping Policy applies to orders placed through Private Label Trade, operated by Glamlac OÜ, a company registered in Estonia.
Private Label Trade sells stock white label products. Products sold through our online store are supplied without customer branding, labels, stickers or personalised design, unless expressly stated otherwise on the product page or agreed separately in writing.
1. Shipping origin
Unless otherwise stated, orders are shipped from Estonia or from a fulfilment location used by Glamlac OÜ / Private Label Trade.
2. Shipping carrier
We ship orders using DHL and, where applicable, DHL’s delivery partners or local delivery partners used by DHL in the destination country.
Available DHL shipping services, shipping costs and estimated delivery times are shown at checkout where applicable.
We reserve the right to use another reliable shipping carrier where DHL shipping is unavailable, restricted, delayed or not suitable for a particular destination or order, unless a specific carrier has been expressly agreed in writing.
3. Countries we ship to
We offer international shipping to the countries and regions available at checkout.
Available shipping destinations may vary depending on the product, order size, DHL service availability, carrier restrictions, customs rules and destination country.
If your country is not available at checkout, please contact us at shop@privatelabeltrade.com before placing an order. We may be able to provide a custom shipping quotation, but we cannot guarantee shipping to every destination.
We do not ship to countries, regions, persons or entities where shipping would be prohibited or restricted by applicable sanctions, export control rules, DHL restrictions, carrier restrictions or other legal requirements.
4. Order processing
Orders are processed after payment has been authorised or received.
Order processing takes place on business days, Monday to Friday, excluding Estonian public holidays.
Processing times may vary depending on product availability, order volume, payment verification, customs documentation requirements and other operational factors.
If a product page, checkout, order confirmation, invoice or written quotation states a specific processing or dispatch time, that time applies to the relevant order.
If an order contains multiple products, the order may be shipped only once all products are ready for dispatch, unless we agree to partial shipment.
5. Minimum order quantity
The minimum order quantity for products sold through the online store is 10 units, unless a different minimum order quantity is stated on the relevant product page.
Orders that do not meet the applicable minimum order quantity may be rejected, cancelled or refunded.
6. Shipping methods and delivery estimates
Available DHL shipping methods, shipping costs and estimated delivery times are displayed at checkout where applicable.
Delivery estimates are provided for guidance only. They are not guaranteed delivery dates unless we expressly state in writing that a delivery date is guaranteed.
Delivery times may vary depending on destination, DHL service availability, customs clearance, public holidays, weather, force majeure events, local delivery conditions and other circumstances outside our reasonable control.
For consumer orders, where no specific delivery time has been agreed, we will deliver the products without undue delay and no later than 30 days after the order has been accepted, unless applicable law allows otherwise.
7. Shipping costs
Shipping costs are calculated and displayed at checkout before you place your order, unless a custom shipping quotation is required.
Shipping costs may depend on destination country, shipping method, parcel weight, parcel size, order value, DHL rates, fuel surcharges, remote area surcharges, special handling requirements and other applicable carrier fees.
If your order requires a custom shipping quotation, we will contact you before dispatch or ask you to contact our sales team.
Shipping charges are non-refundable except where required by applicable law or where the return is caused by our error, a defective product, an incorrect product or damage that occurred before delivery to you.
8. International shipping, customs and import charges
International orders may be subject to import duties, customs charges, taxes, VAT, brokerage fees, handling fees or other charges imposed by the destination country.
These charges are not controlled by us and are the responsibility of the customer, unless expressly stated otherwise at checkout or agreed otherwise in writing.
If delivery duties and taxes are not collected at checkout, the customer may be required to pay them directly to DHL, customs authorities or another third party before or upon delivery.
For orders shipped outside the European Union, you may be considered the importer of record in the destination country. You are responsible for ensuring that the products can be lawfully imported, marketed, sold, distributed or used in your destination country.
Business customers, resellers and professional users are responsible for complying with all applicable import, labelling, product safety, tax, customs, regulatory and resale requirements in their own market.
9. Customs clearance
DHL or its customs partners may contact you for additional information, documents or payment of import charges required for customs clearance.
Customs clearance may cause delays. We are not responsible for delays caused by customs authorities, incomplete or incorrect customs information, import inspections, unpaid import charges, DHL customs procedures or customer failure to provide required information.
We may provide customs documentation based on the order details available to us. The customer is responsible for providing accurate billing, shipping, company, VAT, tax and contact information where required for customs clearance.
10. Delivery address
You are responsible for providing complete and accurate delivery information at checkout.
Please check your shipping address carefully before placing your order. This includes the recipient name, company name where applicable, street address, apartment or unit number, postal code, city, country, phone number and email address.
We are not responsible for delays, failed deliveries, returned parcels or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.
If a parcel is returned to us because the delivery address was incorrect or incomplete, we may charge the customer for the original shipping cost, return shipping cost and any reshipping cost.
11. Delivery attempts and parcel collection
DHL may contact you by email, phone, SMS or delivery notice regarding delivery, customs clearance, delivery options or parcel collection.
It is your responsibility to follow DHL’s instructions, collect the parcel within the applicable collection period and provide any information required for delivery or customs clearance.
If a parcel is not collected, refused or returned to us due to customer inaction, incorrect contact details, unpaid import charges or failure to complete customs clearance, we may deduct the original shipping cost, return shipping cost, customs-related costs and any other DHL or carrier fees from any refund, unless mandatory consumer law provides otherwise.
12. Tracking
Where tracking is available, we will provide DHL tracking information by email or through your customer account after the order has been dispatched.
Tracking updates are provided by DHL or its delivery partners. We are not responsible for delays or errors in carrier tracking systems.
If tracking has not updated for an unusually long period, please contact us at shop@privatelabeltrade.com so we can review the shipment status.
13. Delayed shipments
If your shipment is delayed, please first check the DHL tracking information and any messages from DHL.
If the delay is significant or the tracking information is unclear, contact us at: shop@privatelabeltrade.com
Please include your order number and the email address used at checkout.
We will review the order and, where appropriate, contact DHL or provide further instructions.
14. Lost shipments
A shipment is not considered lost until DHL has completed its investigation or confirmed the shipment as lost.
If a shipment appears to be lost, please contact us as soon as possible at shop@privatelabeltrade.com.
Depending on the situation, DHL investigation result, customer type and applicable law, we may offer a replacement, refund or another reasonable solution.
We are not responsible for loss caused by incorrect delivery information provided by the customer, failure to collect the parcel, refusal of delivery, unpaid import charges or circumstances outside our control, unless mandatory law provides otherwise.
15. Damaged shipments
If your order arrives damaged, please contact us as soon as possible at: shop@privatelabeltrade.com
Please include:
- your order number;
- a description of the damage;
- clear photos of the damaged product;
- photos of the outer shipping box;
- photos of the inner packaging and protective materials;
- photos of the shipping label, if relevant.
Please keep the damaged product and all packaging until we have reviewed the case. DHL may require the packaging for inspection.
For business customers, visible shipping damage, missing parcels or delivery discrepancies should be reported as soon as possible, preferably within 48 hours of delivery.
16. Refused deliveries
If you refuse delivery without our prior written agreement, the parcel may be returned to us by DHL.
In such cases, we may deduct the original shipping cost, return shipping cost, customs charges, DHL fees and any other related costs from any refund, unless mandatory consumer law provides otherwise.
Refusing delivery is not the same as exercising a consumer right of withdrawal. If you are a consumer and wish to withdraw from your purchase, please follow the instructions in our Return and Refund Policy.
17. Products subject to shipping restrictions
Some products may be subject to DHL restrictions, customs restrictions, import rules or destination-specific requirements.
If a product cannot be shipped to your destination, we may cancel the affected item or order and refund the amount paid for the cancelled item, unless another solution is agreed.
18. B2B shipping terms
For B2B orders, specific shipping terms may be agreed separately in a quotation, invoice, pro forma invoice, email confirmation or written agreement.
If Incoterms or other commercial delivery terms are expressly agreed in writing, those terms apply to the relevant B2B order.
If no specific written shipping terms are agreed, shipping will be handled according to the DHL shipping method selected at checkout or otherwise confirmed by us.
19. Contact us
For shipping questions, please contact us:
Glamlac OÜ / Private Label Trade
Kassi 10
Tallinn 12618
Estonia
Email: shop@privatelabeltrade.com
Phone: +372 601 7725
Customer support hours:
Monday to Friday, 10:00–17:00 Estonian local time (EET/EEST), excluding Estonian public holidays.
